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Terms & Conditions

The terms governing use of ComplianceONE. Please read them carefully before using the Service.

Last Updated: October 7, 2026

These Terms and Conditions ("Terms") govern your access to and use of the ComplianceONE platform and related services (the "Service") provided by PlatformOne Group Inc. ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

  • "Customer" or "You" means the individual or entity that registers for and uses the Service.
  • "Customer Data" means all data, content, and information submitted by You to the Service, including compliance documentation, control implementations, policies, and assessment results.
  • "Authorized Users" means individuals authorized by You to access and use the Service under Your account.
  • "Subscription Term" means the period during which You have paid access to the Service.
  • "Service" means the ComplianceONE compliance management platform, including all features, integrations, AI capabilities, and related documentation.

2. Account Registration and Access

To use the Service, You must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of Your account credentials and for all activities that occur under Your account. You must be at least 18 years of age to use the Service.

You agree to notify us immediately of any unauthorized use of Your account or any other breach of security. We will not be liable for any loss arising from unauthorized use of Your account.

3. Subscription Plans and Billing

3.1 Plans

The Service is offered through subscription plans as described on our pricing page. Features and usage limits vary by plan tier. We reserve the right to modify plan features and pricing with 30 days' notice.

3.2 Billing and Payment

The User plan is billed monthly with no minimum term and may be canceled at any time, effective at the end of the current billing month. Team, Enterprise and MSP plans are sold on a 12-month or 6-month term and billed monthly. All fees are non-refundable except as expressly stated in these Terms. You agree to provide valid payment information and authorize recurring charges for Your subscription.

3.3 Free Trial

We may offer a free trial period. At the end of the trial, Your data will be retained for 7 days. If You do not subscribe to a paid plan within that period, Your data may be permanently deleted.

3.4 Renewal and Cancellation

Subscriptions automatically renew at the end of each Subscription Term unless canceled at least 30 days before the renewal date. Cancellation does not entitle You to a refund for the current billing period.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to any part of the Service or its related systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to store or process classified information (above CUI level) without prior written authorization
  • Share account credentials with unauthorized individuals
  • Use automated tools to scrape, crawl, or extract data from the Service
  • Resell, sublicense, or redistribute the Service without written consent

5. Customer Data

5.1 Ownership

You retain all rights, title, and interest in Your Customer Data. We do not claim ownership of any data You submit to the Service.

5.2 License to Us

You grant us a limited, non-exclusive license to use, process, and store Your Customer Data solely for the purpose of providing the Service to You. This includes processing data through our AI features using Azure OpenAI Service in Microsoft Azure Government.

5.3 Data Security

We implement industry-standard security measures to protect Your Customer Data, including hosting on Microsoft Azure Government, FIPS 140-2 encryption, and comprehensive access controls. See our Privacy Policy for details.

5.4 Data Portability

You may export Your Customer Data at any time during Your active subscription in supported formats (PDF, Excel, CSV, OSCAL, JSON). Upon termination, we will make Your data available for export for 30 days.

6. Intellectual Property

The Service, including its software, design, features, documentation, and all related intellectual property, is and remains the exclusive property of PlatformOne Group Inc. and its licensors. These Terms do not grant You any rights to use the Company's trademarks, logos, or brand features without prior written consent.

AI-generated outputs (SSPs, policies, procedures, assessments) created using Your Customer Data are owned by You. The underlying AI models, algorithms, and platform technology remain our intellectual property.

7. AI-Generated Content Disclaimer

ComplianceONE uses artificial intelligence to assist with compliance documentation, gap assessments, and guidance. AI-generated content is provided as a tool to assist Your compliance efforts and should not be considered legal, regulatory, or professional advice. You are responsible for reviewing, validating, and approving all AI-generated content before use. We do not guarantee that AI-generated outputs will satisfy specific regulatory or certification requirements.

8. Third-Party Integrations

The Service may integrate with third-party tools and services. Your use of third-party integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or security of third-party services. Integration data is processed within the Microsoft Azure Government boundary.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties without prior written consent. Confidential information includes Customer Data, pricing terms, business strategies, and proprietary technology. This obligation survives termination of these Terms for a period of 3 years.

10. Warranties and Disclaimers

We warrant that the Service will perform materially in accordance with its documentation during Your Subscription Term. Except for this limited warranty, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that it will meet all of Your specific compliance or certification requirements. ComplianceONE is a tool to assist with compliance. It does not guarantee certification or regulatory approval.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of the cause of action or theory of liability.

The Company's total aggregate liability arising from or related to these Terms shall not exceed the total amount paid by You to the Company during the 12 months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from Your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate Your access to the Service immediately if You breach these Terms, fail to pay applicable fees, or engage in conduct that we determine is harmful to the Service or other users. Upon termination, Your right to use the Service ceases immediately. Sections 5.1, 6, 9, 11, 12, and 14 survive termination.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in Fairfax County, Virginia, in accordance with the rules of the American Arbitration Association.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting the updated Terms on this page or by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

16. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between You and the Company.
  • Severability: If any provision of these Terms is held invalid, the remaining provisions remain in full force.
  • Waiver: Failure to enforce any provision shall not constitute a waiver of that provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force Majeure: Neither party shall be liable for delays or failures due to circumstances beyond reasonable control.

17. Contact Us

If you have questions about these Terms, contact us:

  • Email: info@platformoneinc.com
  • Security matters: security@platformoneinc.com (see our vulnerability disclosure policy)
  • Address: PlatformOne Group Inc, 14154 Coble Laskey Ct, Centreville, VA 20121
  • Website: https://complianceone.ai